Written repair terms
A warranty should be written—not implied by a slogan.
Coverage, exclusions, duration, transferability, claim steps, parts or material limitations, and remedies should be stated in the actual written warranty supplied with the repair.
- Review
- Written terms
- Keep
- Invoice & records
- Report
- Concern promptly
Confirm the terms for your repair
Ask the shop for the written warranty terms that apply to your repair. Coverage, duration, exclusions, and claim steps should be confirmed in writing before you authorize work.
Keep the repair record
Retain the final invoice, warranty, repair documentation provided to you, and relevant communications. If a concern arises, contact the shop with the vehicle and repair information so it can be evaluated.
Discuss the damage with the shop.
Before you schedule
Questions worth answering clearly.
Is every part covered the same way?
Coverage can differ by workmanship, part, material, manufacturer, supplier, and cause. The written terms for the specific repair control.