The repair process
From the wreck to pickup: how a repair works at INC.
Here's what happens after you contact us about repairing your vehicle, from the first estimate through pickup.
- 1
- Contact or drop-off
- 2
- Free estimate & approval
- 3
- Repair, paint, pickup
Get the car here
Drive it in during business hours or request a free estimate. If the vehicle is coming to INC for repair and cannot be driven, call to discuss possible pickup. Pickup is free for eligible repair customers when confirmed by phone.
Free estimate
We inspect the damage and write a free estimate. If you're filing a claim, we send it to your insurer and work with your adjuster.
Approval and parts
Once the estimate is approved, by you or by your insurer, we order parts and schedule the work. If we find hidden damage once the car is apart, we document it and get it approved before we fix it.
Frame, body and paint
Structural repairs on our frame machine, body work by technicians with 20+ years of experience, and paint in our own booth, all in one shop.
Final check and pickup
We check fit, finish and function, then call you to pick it up.
Free estimates. Call or stop by: Mon–Fri 9–6, Sat 9–2.
Questions
Common questions.
Why can a repair date change?
Hidden damage, parts delays and insurance approvals can all move the date. If it changes, we'll tell you why and what happens next.