The repair process
From first contact to a documented delivery.
A dependable process makes responsibilities visible: who owns the next action, what information is missing, what has been authorized, and what must be verified before the vehicle moves forward.
- 1
- Inspect
- 2
- Plan & authorize
- 3
- Repair & verify
Intake and inspection
The team confirms contact and vehicle information, discusses drivability and towing, records the customer's payment or claim status, and schedules the appropriate inspection path.
Repair planning and authorization
The vehicle is documented, required information is researched, parts and outside operations are identified, payer questions are addressed, and the customer authorizes the agreed work and responsibility.
Production and quality control
The repair proceeds through controlled stages with documented checks. Delivery follows final quality, file, payment, and customer-handoff review—not simply the last visible operation.
Discuss the damage with the shop.
Before you schedule
Questions worth answering clearly.
Why can a repair date change?
Newly discovered damage, insurer responses, parts, sublet work, procedures, and quality findings can change the real scope. Updates should explain the cause and next action rather than provide a vague delay.